Terms and Conditions

By using the AEQAN platform — the website aeqan.com and its apps — you agree to the following terms and conditions. Please read them carefully before creating an account, placing an order or enrolling in a course.

Last updated: October 12, 2026.

1. Definitions

Platform: AEQAN, its website and its apps (customer app and merchant/instructor app).
Customer / Learner: anyone who browses, buys or enrolls in a course.
Merchant: an approved business that sells products through the platform.
Instructor: an approved person or business that publishes recorded or live courses through the platform.
Course: training content that is recorded (lessons) or live (sessions over Google Meet).

2. Account and registration

Registration details must be accurate and complete, and you must be 18 or older, or have a guardian's consent.
You are responsible for keeping your sign-in details confidential and for all activity under your account.
An account is either a merchant account or an instructor account; it may also hold an affiliate or content-creator role.
We may suspend or close any account that violates these terms or misuses the service.

3. Orders and payment

Prices are in Saudi Riyals and include VAT unless stated otherwise.
Available payment methods may include credit cards, mada, Tabby, Tamara, cash on delivery (physical products), wallet and bank transfer.
We or the merchant may refuse or cancel an order if a product is unavailable or fraud is suspected; amounts paid are refunded.
Wallet balance can be used inside the platform only, under the stated refund conditions.

4. Shipping and delivery

Estimated delivery is 1–5 business days depending on the region; it is an estimate.
Shipping fees are shown before payment is completed.
We are not responsible for delays caused by carriers or circumstances beyond our control.

5. Returns and exchanges

See the returns policy for full details, including who bears return shipping depending on the reason.

6. Courses

Recorded courses: the buyer receives the right to watch them for personal use only. Copying, sharing, reselling the content or sharing the account is prohibited.
Live courses: sold as one seat at one price covering all sessions. Session links are created through Google Meet, and the join link is shown to enrolled learners 15 minutes before each session. Neither the platform nor the instructor is responsible for the learner's internet connection or Google services.
An instructor may reschedule or cancel a session; enrolled learners will be notified.
Learners' questions, answers and quizzes are subject to the acceptable-use rules below.
Refunds follow the published refund policy and the system's decision when a course cannot be delivered.

7. Merchants and instructors

Merchants and instructors are responsible for the accuracy of information and content, for owning or licensing it, and for complying with applicable law.
Platform commission and merchant/instructor earnings are calculated under the agreement accepted at registration and paid out after the holding period.
We may hide any product or course that violates these terms or the law.

8. Acceptable use

Do not post offensive, unlawful or infringing content, or abuse questions and reviews.
Do not attempt to hack, disrupt or scrape the platform by unauthorized means.

9. Intellectual property

Platform content (text, images, logos, design) belongs to or is licensed to AEQAN and may not be copied or used without prior written permission. Course content remains the property of its owners, and they license the platform to display and deliver it to enrolled learners.

10. Limitation of liability

The service is provided "as is" to the extent permitted by law, and we are not liable for indirect damages. We do not guarantee specific results from any course.

11. Privacy

The collection and use of your data is governed by the Privacy Policy.

12. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and any dispute will be resolved before the competent courts in the Kingdom.

13. Changes and contact

We may update these terms; the update will be published on this page, and continued use means you accept it. Questions: info@aeqan.com or the contact page.